Contact
Contact Billabled with the right context.
Use one support address for product, account, billing, API, security, sales, and onboarding questions. Include safe context so the issue can be reproduced without exposing secrets.
Email support
Keep API keys, bearer tokens, passwords, card numbers, and private customer data out of the initial message.
support@billabled.comProduct and account support
Send workspace name, account email, page involved, browser, timestamp, and safe reproduction steps.
Open supportBilling
Send workspace name, account email, selected plan, Stripe receipt, date, and the billing behavior you expected.
Read billing policyAPI and security
Send endpoint paths, request IDs if available, timestamps, scopes involved, and safe metadata. Never send API keys or bearer tokens.
Open API guideSales and onboarding
Send team size, current billing workflow, invoice/export needs, API or webhook requirements, and target onboarding timing.
View plansSecurity reports
Include the affected route, workspace context, timestamp, and safe reproduction details. Do not include raw keys, tokens, passwords, or payment data.