Billing
Last updated May 4, 2026
Billing and refund policy
Billabled uses flat workspace plans for simple paid workspace access. Billing support should focus on the workspace, selected internal plan, Stripe receipt, and the date of the issue.
Summary
Plans are workspace-based, payment receipts come from Stripe, and support can review incorrect charges when you provide safe billing context.
Flat workspace pricing
Free, Starter, Studio, and Business are billed per workspace. The plan shown at checkout should match the workspace plan selected in Billabled.
Plan changes
Workspace owners can manage subscriptions through Stripe Checkout and Customer Portal when billing is enabled for the workspace.
Refunds
If billing or checkout behaves incorrectly, contact support with the workspace, Stripe receipt, and date so the issue can be reviewed.
Cancellations
Cancel through the billing portal. Access usually remains through the paid period unless fraud, abuse, or legal risk requires earlier restriction.
Invoices and taxes
Stripe handles payment receipts and tax-related checkout details when configured. Billabled product invoices are operational customer invoices created inside the app.
Checkout boundary
Billabled checkout uses internal plan IDs. Do not send raw Stripe price IDs or payment data through support requests.
Need billing help?
Send the workspace, account email, Stripe receipt, and date. Do not send card numbers.